Mark Beasley, Deloitte Professor of Enterprise Risk Management at NC State University interviews Takis Martakis, Global Head of People Risk and Culture at Credit Suisse, about how the company is measuring and assessing the organization’s culture across different business units in regards to the management of risks and controls. The focus is to determine management’s attitude or tone at the top regarding the importance of managing risks across the organization. Takis describes their approach to measuring different proxies of important elements related to culture, which includes both measurable (objective inputs) and observable elements (judgment-based inputs). The assessment ultimately arrives at an overall culture score for business units across the organization that can be used to pinpoint further risk management responses. He concludes with several insights about lessons learned that others may want to consider as they embark on measuring their entity’s culture.
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