Compiling and Presenting Interview Data from Risk Interviews

Key Points:

1. Initial Interview Approach:

   • Initially, interviews were conducted with the executive management team and key middle management.
   • Due to positive feedback, the scope expanded to include board members, division middle managers, and facility-level officers, providing a comprehensive view of risks.
     
     

2. Interview Methodology:

   • All interviews are conducted one-on-one, primarily face-to-face, with some over the phone.
   • Interviews typically last 30 minutes, though durations may vary slightly.
     
     

3. Core Questions:

   • Participants are asked to identify their top three business risks over the next 24 months that could impact the company’s strategic goals.
   • Over time, a follow-up question was added: “What is the company doing to address these risks, and is it effective?”
     
     

4. Interview Logistics:

   • Two people are present during each interview: one asks questions, and the other transcribes responses.
   • Interviews are conducted annually, starting in late August or early September, to align with the company’s budgeting and planning phases.
     
     

5. Volume of Responses:

   • HCA now conducts over 80 interviews annually and collects survey results from approximately 170 individuals.
     
     

6. Data Management:

   • Responses are stored in a database using an internal survey tool.
   • Significant effort goes into interpreting, categorizing, and classifying qualitative data to ensure accurate representation.

Conclusion

David Hughes shared insights into HCA’s evolving interview-based approach for identifying risks and integrating findings into enterprise risk management. The process highlights the importance of stakeholder engagement and effective data handling to enhance organizational risk oversight.